@Inbook{Calzarossa2011,
author={Calzarossa, Maria Carla and Massari, Luisa},
editor={Hummel, Karin Anna and Hlavacs, Helmut and Gansterer, Wilfried},
chapter={Analysis of Web Logs: Challenges and Findings},
title={Performance Evaluation of Computer and Communication Systems. Milestones and Future Challenges: IFIP WG 6.3/7.3 International Workshop, PERFORM 2010, in Honor of G{\"u}nter Haring on the Occasion of His Emeritus Celebration, Vienna, Austria, October 14-16, 2010, Revised Selected Papers},
year={2011},
publisher={Springer Berlin Heidelberg},
address={Berlin, Heidelberg},
pages={227--239},
isbn={978-3-642-25575-5},
doi={10.1007/978-3-642-25575-5_19},
url={http://dx.doi.org/10.1007/978-3-642-25575-5_19}
}