@Inbook{Calzarossa2004,
author={Calzarossa, Maria Carla},
editor={Calzarossa, Maria Carla and Gelenbe, Erol},
chapter={Performance Evaluation of Mail Systems},
title={Performance Tools and Applications to Networked Systems: Revised Tutorial Lectures},
year={2004},
publisher={Springer Berlin Heidelberg},
address={Berlin, Heidelberg},
pages={51--67},
isbn={978-3-540-24663-3},
doi={10.1007/978-3-540-24663-3_3},
url={http://dx.doi.org/10.1007/978-3-540-24663-3_3}
}